FAQs

Below are the most frequently asked questions from travelers like you. If you have a question that does not appear in this list, please contact us.

• What type of hotel is Petit Palace Plaza Mayor?

  Located next to Madrid's Plaza Mayor, Petit Palace Plaza Mayor is a modern and comfortable hotel designed for travelers like you, offering all the essential services for a perfect stay.

• What category does Petit Palace Plaza Mayor belong to?

  Petit Palace Plaza Mayor is a modern and comfortable 4-star hotel known for being the birthplace of the writer Lope de Vega.

• Who is Petit Palace Plaza Mayor oriented towards?

  The renowned quality of Petit Palace Plaza Mayor is based on its extensive range of services and amenities, tailored for various types of travelers, from families with children to couples, groups of friends, and professionals, all situated in a prime location next to Plaza Mayor.

• Is Petit Palace Plaza Mayor suitable for families with children?

  As an ideal destination for families with children, Petit Palace Plaza Mayor provides useful family services, from cribs and high chairs to gifts for the little ones and specially designed breakfasts for them. Immerse yourself in the experience of staying at Petit Palace's family-friendly hotels.

• What are the check-in and check-out times at Petit Palace Plaza Mayor?

  Check-in time at Petit Palace Plaza Mayor is at 2:00 PM, with check-out at 12:00 PM.

• Is it possible to check in earlier than the designated time at Petit Palace Plaza Mayor?

  Yes, at Petit Palace Plaza Mayor, early check-in is possible subject to availability. Contact our reception team to confirm early access to the room.

• Can you stay in Petit Palace Plaza Mayor after checking out?

  Petit Palace Plaza Mayor grants access to its common areas, such as the reception. Additionally, we offer luggage storage at the reception to secure your belongings while you enjoy Madrid's downtown until the very last moment.

• If I arrive early at Petit Palace Plaza Mayor, can I enjoy the facilities?

  Welcome to Petit Palace Plaza Mayor. If you arrive early, you can get to know us while we prepare your room. Contact our reception and discover our hotel's services.

• Can I store my luggage before check-in or after check-out at Petit Palace Plaza Mayor?

  Yes, at Petit Palace Plaza Mayor, we take care of your luggage if needed. Please contact our reception staff first to manage the delivery of your bags before and after your stay.

• Does Petit Palace Plaza Mayor serve a buffet breakfast?

  Yes, the breakfast at Petit Palace Plaza Mayor offers a delicious buffet, both classic and healthy, where you can choose from a variety of sweet and savory options, including products for children.

• Are there dining options available for people with food intolerances at Petit Palace Plaza Mayor?

  At Petit Palace Plaza Mayor, our buffet breakfast includes options for travelers with allergies or intolerances, such as gluten-free products, vegan options, lactose-free milk, and healthy foods. Contact us to learn more about our available alternatives.

• Does Petit Palace Plaza Mayor have a restaurant?

  No, Petit Palace Plaza Mayor does not have a restaurant, but it does have a breakfast room on the -1 floor available every day.

• Is breakfast complimentary at Petit Palace Plaza Mayor?

  You can choose to stay with or without breakfast included at Petit Palace Plaza Mayor. If you decide not to include it, you can still enjoy it for an additional cost.

• What are the breakfast hours at Petit Palace Plaza Mayor?

  Enjoy breakfast at Petit Palace Plaza Mayor from 7:30 AM to 10:30 AM on weekdays and from 7:30 AM to 11:00 AM on weekends.

• Are cots available in the rooms at Petit Palace Plaza Mayor?

  Yes, at Petit Palace Plaza Mayor, a family-oriented establishment, we provide baby cribs. Request one during your reservation or at the reception, and we'll set it up in your room for your baby's comfort.

• Does Petit Palace Plaza Mayor offer laundry service?

  Yes, Petit Palace Plaza Mayor offers laundry service during your stay. Inquire at the reception for details, including delivery times and additional costs.

• What types of rooms does Petit Palace Plaza Mayor have?

  Petit Palace Plaza Mayor offers small double, double, superior double, deluxe double with balcony terrace, triple, quadruple, sextuple, and double rooms with parking.

• Are there safes in the rooms at Petit Palace Plaza Mayor?

  Yes, all rooms at Petit Palace Plaza Mayor come with a safety deposit box for your convenience.

• Are hairdryers available at Petit Palace Plaza Mayor in the rooms?

  Yes, in all rooms at Petit Palace Plaza Mayor, you'll find a hairdryer available in the bathroom.

• Are there minibars or refrigerators in the rooms at Petit Palace Plaza Mayor?

  Yes, all rooms at Petit Palace Plaza Mayor feature a minibar to store beverages, food, or items requiring refrigeration.

• Is Petit Palace Plaza Mayor a pet-friendly accommodation?

  Yes, Petit Palace Plaza Mayor is a pet-friendly accommodation that accepts dogs, birds, cats, and other domestic pets.

• Are pets allowed in the rooms at Petit Palace Plaza Mayor?

  Yes, Petit Palace Plaza Mayor is a pet-friendly hotel that allows you to stay with your furry companion in the room you reserve.

• Is there a cost for accommodating pets at Petit Palace Plaza Mayor?

  Yes, Petit Palace Plaza Mayor is pet-friendly and does not have additional costs if you book through our official website. If booked through an unofficial website, the additional cost for pet stays is €25.

• What pet services does Petit Palace Plaza Mayor offer?

  At Petit Palace Plaza Mayor, we provide special water dispensers and beds for your pet.

• In what languages is reception attended at Petit Palace Plaza Mayor?

  At Petit Palace Plaza Mayor, our reception team will be happy to assist you in Spanish and English.

• What services does Petit Palace Plaza Mayor offer at reception?

  At Petit Palace Plaza Mayor, we offer useful services such as Wi-Fi, laundry, free bike rental, MIFI device, and tourist information, among others.

• What is the smoking policy at Petit Palace Plaza Mayor?

  At Petit Palace Plaza Mayor, smoking is prohibited in the rooms, making it a smoke-free hotel.

• Is Petit Palace Plaza Mayor a hotel committed to environmental sustainability?

  Yes, Petit Palace Plaza Mayor is committed to environmental management through energy efficiency programs, water conservation, waste reduction, and sustainable sourcing.

• Do the rooms at Petit Palace Plaza Mayor have free Wi-Fi?

  Wi-Fi internet connection at Petit Palace Plaza Mayor is completely free for our guests, offering excellent quality in both rooms and common areas.

• What parking options does Petit Palace Plaza Mayor offer?

  Yes, Petit Palace Plaza Mayor is a hotel with its own covered private parking. Reservation is necessary by contacting the hotel. Access to the private parking is through Costanilla de Santiago street. There is no loading and unloading zone at the hotel's door. Plaza Mayor Parking is the closest public parking to the hotel, although we do not have an agreement with them. Plaza de las Descalzas Parking is also nearby, and we offer a discount on the daily rate for our guests by stamping the ticket.

• Are there accessible rooms for people with disabilities at Petit Palace Plaza Mayor?

  At Petit Palace Plaza Mayor, you will find accessible rooms with ample spaces and bathrooms adapted for people with disabilities. Inquire at reception to learn more about the facilities we offer for travelers with disabilities.

• Are there discounts for returning guests at Petit Palace Plaza Mayor?

  At Petit Palace Plaza Mayor, you will enjoy benefits from your first stay by joining the Club Tripster, where you'll get a 10% discount at any of our ICON and PETITPALACE HOTELITY hotels. Accumulate reservations and get discounts on future stays, restaurants, and premium services. I want to be a Tripster!